Billable and internal time

Every time entry is either Billable or internal. The flag decides whether the hours can reach an invoice.

Billable

• Billable entries collect on the project as unbilled time. The project’s Billing tab and My Work show the total.
• When you bill the project or the retainer period, every unbilled billable entry of the period is collected into the invoice. See Bill a project.
• The rate comes from the entry’s captured rate, the service, the person, the project or the rate card, in that order. See Rate cards.

Internal

Internal time is logged against a project or against internal work, counts for utilization and capacity, and is never invoiced. Set the project’s billing type to Non-billable if a whole project is internal.

Locked entries

Once a time entry is part of a finalized invoice, it is locked. You cannot change its duration, project or flag, so the invoice and its statement of hours always agree. Correct the invoice with a credit note instead, see Invoices.

Changing the flag later

Open the entry and switch Billable off or on, as long as it is not locked. At month end, that is how you decide what reaches the invoice.